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Just type your contacts
Talk to expert
Just type your contacts
Talk to expert
Just type your contacts
Make your CRM omni-channel
Expand your existing CRM (Siebel, Salesforce, Dynamics 365, SAP, Terrasoft Creatio) to become the core for all the types of customer interaction: voice, chat, messenger, social media and bots
Personalize customer experience through omnichannel integration and reduce service costs through analysis and automation
WHAT ARE WE DOING:
Linking all Communication channels into CRM
  • Voice (inbound, outbound)
  • Web chat + Mobile app chat
  • SMS + Mobile app + Messengers Push Notifications
  • Co-browsing and Video calls
  • Messengers (iMessage, Telegram, WhatsApp, Viber, WeChat)
  • Social networks (Facebook, Twitter)
true Omnichannel
  • Captures and displays customer request history across all communication channels
  • Uses information about previous interactions and current client / operator state across all service channels for proper routing
  • Saves the context and content of interactions when changing the service channel
Bot Platform and Automation
  • Creating voice and text bots
  • Interfaces for developers and business analysts
  • Seamless integration of bots with CC software, CRM, databases, and data lakes
  • Voice bots for outgoing calls (telemarketing) prompter
  • Advisory robot for CC operators
Contact Center Optimization
  • Audio, text, and screens recording
  • Quality control and CC agent KPI calculation
  • Agent inactivity monitoring
  • Workforce Management (WFM): flexible schedules, shifts, etc.
  • Speech Analytics module
OUR PARTNERS
OUR CUSTOMERS
ONLINE CONSULTATION
Even a quick chat is important for us to understand your goals better and to propose the best possible pathway to the right solution.